It’s challenging. Most options end up in automated messages.  Much worse than Singapore system.

When asked SSN, enter nothing, nothing… Then you get another menu. Choose 2 (personal income tax)

I found this instruction on https://ttlc.intuit.com/questions/3831462-the-irs-number-and-code-you-gave-me-did-not-get-me-to-a-live-person

==ITIN:

Need to file W7 form to reactivate wife’s itin. Otherwise, my tax will be higher every year. After sending in W7, need to call back to IRS hotline. IRS can only refund the additional ($2762 – $2155) amount after reactivation.

565 Metro Place South, Suite 300. Dublin, OH 43017 — is the official address in IRS record

–todo

make appt at 1844-545-5640; print out w7 form + copy of last entry + wife’s passport

Arrive 8.30am for 9am appt 5 Mar …. 290 Broadway. Confirmation # 2755364

It takes 9 – 11 weeks to receive the passport (1877 777 4778 staff says IRS is serious about these timelines). I feel we don’t need to consider a replacement passport.

Jay agreed to courier it to Singapore. I will need to give him the address.