illness may not qualify for CI payout

Touch wood. You are forced to scale down your work duty due to a major illness, with a high hospital bill. That’s when you need the insurance payout, but for some technical reason, you don’t qualify.

How likely is this? I don’t know.

Look at my parents. They have health conditions but don’t qualify for any of the 30 CI. All the medical bills they have to manage by themselves.